This privacy notice discloses the privacy practices for theoclothier.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
THEO online purchases may be returned for exchange or store credit. Full priced unworn merchandise may be exchanged in stores for an item of equal or greater value within 14 days of purchase. All merchandise returned must be unworn, unwashed, with the price tags intact. Jewelry and shoes must be returned in original packaging.
SALE items cannot be returned or exchanged.
Flat Rate Shipping
THEO uses UPS Ground service for domestic and international delivery. We generally ship within one business day from the time your order is received. Your package must be signed for.
THEO is unable to re-route packages.
Once your order ships, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
Note to international customers
It is possible that tax, customs, and import duties may be levied by your local government. All additional taxes and fees are the customer’s responsibility. Items are shipped from Red Bank, NJ (USA), with a detailed invoice declaring the exact total of merchandise purchased in US dollars.
In Store Pick Up
In-store pickups may take 1-2 days to process. You will be notified when the order is ready. For verification purposes, please bring the credit card used for purchase as well as valid ID when picking up your order.